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Help, FAQ's and Privacy Policy

MilkCart provides multiple options for subscribing a product. Any product can be subscribed for delivery everyday, or alternate date, or monthly once, or monthly twice, or you can set own schedule of quantity based on day of the week.

Want a product daily, just subscribe for it with Everyday option.
For a product which you will want always, please select an end date with as future as possible. Even 20 years futuristic :). Don’t worry, you can always modify it later as needed.

Want a product on alternate days, just subscribe for it with “Alternate Day” option.
For a product which you will want always, please select an end date with as future as possible. Even 20 years futuristic :). Don’t worry, you can always modify it later as needed.

Want a product just once a month, subscribe for it with “Monthly Once” option.
Select Start date, end date, the date on which you want the product every month, select a quantity and save the request. We will deliver the product every month on the date selected.

Want a product just twice a month, subscribe for it with “Monthly twice” option.
o Select Start date, end date, the dates on which you want the product every month, select a quantity and save the request. We will deliver the product every month on the respective dates selected.

Want a product in different quantity based on day of the week, subscribe for it with “Week Schedule” option.
Select Start date, end date, quantity per day of the week, and save the request. We will deliver the product as per the day and quantity selected.

With MilkCart, you can not only subscribe but also have a specific delivery done on a date of your choice.
Identify a date on which you want the delivery.
Go to My Calendar, select the date, click add-product, search the product via category, sub-category, select the quantity and click ‘Add’.

Go to My Calendar, select the date, click modify and change quantity or delete a product or re-enable a deleted product then save the request. .

o Want to modify, extend, change quantity of a subscription? MilkCart has got you covered.
o Go to My Calendar tab. Click Active Subscriptions. Here you will find the list of all active subscriptions.
o Select the subscription which you want to modify. Click View details.
o Click modify, and then modify the subscription with relevant details and save .

o Going on a vacation, just pause your subscription for the period of your vacation and we will stop the deliveries during that period.
o Go to My Calendar tab. Click Active Subscriptions. Here you will find the list of all active subscriptions.
o Select the subscription which you want to pause. Click View details.
o Click pause, then select the start date and end date for the pause period. .

o Be ensured we will resume your paused subscription from the next day of your pause end date.
o In any case if you want the resumption to be earlier than pause end date you can also do so by reactivating your subscription.
o Go to My Calendar tab. Click Active Subscriptions. Here you will find the list of all active subscriptions. Paused subscriptions will be highlighted with an orange circle under the image of the product.
o Select the subscription which you want to reactivate. Click View details.
o Click ‘cancel pause’ and confirm. Subscription will be reactivated from next day or day after next day, based on the cut off period. .

For a particular date, you can make modifications to your deliveries before 9 PM of the previous day.

o Change in Name, Email or mobile number?
o Select Profile Information from ‘Me Tab’ and edit your details .

o Change in Address?
o Select Profile Information from ‘Me Tab’ and edit your address.
o Remember, in case of change in your city or area, all your existing subscriptions will be end dated by the system. You will have to request again for all your subscriptions. .

o You pay only the MRP and leave the delivery to us! we will ensure the deliveries at no additional charge. .

o We are working towards going online and you will hear from us soon.
o Until then we will collect your payment by cash/card/wallets/UPI. .

o We are constantly working towards expanding our product base. We would also love to hear from you on your expectation on any products in our delivery line.
o Please drop your suggestions to Hi@milkcart.co.in .

o Products will be delivered at your doorstep before 7 AM everyday .

o Products delivered on a particular day will reflect under delivery history by end of that day

o

DuckHawk Services Pvt. Ltd. (“DSPL”) is the licensed owner of the app and brand MilkCart (“The App”) and the website www.milkcart.co.in (”The Site ”). DSPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by DSPL on the Site and the App. As a visitor to the Site/ the App / Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site/ the App you agree to the collection and use of your data by DSPL in the manner provided in this Privacy Policy.
 

What information is, or may be, collected from you?

As part of the registration process on the Site/ the App, DSPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile, phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site/ the App you visit/access, the links you click on the site/ the App, the number of times you access the page/ the App and any such browsing information.
 

How do we collect the Information?

DSPL will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site/ the App may contain links to other Web sites. DSPL is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site/ the App and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site/ the app.
 

How is information used?

DSPL will use your personal information to provide personalized features to you on the Site/ the App and to provide promotional offers to you through the Site/ the App and other channels. DSPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. DSPL will use this information to preserve transaction history as governed by existing law or policy. DSPL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. DSPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of DSPL for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.
 

With whom your information will be shared

DSPL will not use your financial information for any purpose other than to complete a transaction with you. DSPL does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with DSPLs business associates and partners. DSPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition DSPL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Sites terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
 
 

What choice are available to you regarding collection, use and distribution of your information?

To protect against the loss, misuse and alteration of the information under its control, DSPL has in place appropriate physical, electronic and managerial procedures. For example, DSPL servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although DSPL will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site/ the App, you agree that DSPL will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, the Site/ the App allows you to do it online. In the event of loss of access details you can send an e-mail to: support@milkcart.co.in
 

Policy updates

DSPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information

DuckHawk Services Pvt Ltd
CIN: U74999TG2018PTC126737
Flat 110, Suraj Arcade, 8-3-165/7/B/2, Erragadda, Hyderabad - 500018

Tel.: +91 6302971295
Email id: support@milkcart.co.in

Personal Information

DuckHawk Services Pvt. Ltd. (“DSPL”) is the licensed owner of the app and brand MilkCart (“The App”) and the website www.milkcart.co.in (”The Site ”). DSPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by DSPL on the Site and the App. As a visitor to the Site/ the App / Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site/ the App you agree to the collection and use of your data by DSPL in the manner provided in this Privacy Policy.
 

What information is, or may be, collected from you?

As part of the registration process on the Site/ the App, DSPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile, phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site/ the App you visit/access, the links you click on the site/ the App, the number of times you access the page/ the App and any such browsing information.
 

How do we collect the Information?

DSPL will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site/ the App may contain links to other Web sites. DSPL is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site/ the App and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site/ the app.
 

How is information used?

DSPL will use your personal information to provide personalized features to you on the Site/ the App and to provide promotional offers to you through the Site/ the App and other channels. DSPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. DSPL will use this information to preserve transaction history as governed by existing law or policy. DSPL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. DSPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of DSPL for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.
 

With whom your information will be shared

DSPL will not use your financial information for any purpose other than to complete a transaction with you. DSPL does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with DSPLs business associates and partners. DSPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition DSPL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Sites terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
 
 

What choice are available to you regarding collection, use and distribution of your information?

To protect against the loss, misuse and alteration of the information under its control, DSPL has in place appropriate physical, electronic and managerial procedures. For example, DSPL servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although DSPL will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site/ the App, you agree that DSPL will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, the Site/ the App allows you to do it online. In the event of loss of access details you can send an e-mail to: support@milkcart.co.in
 

Policy updates

DSPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information

DuckHawk Services Pvt Ltd
CIN: U74999TG2018PTC126737
Flat 110, Suraj Arcade, 8-3-165/7/B/2, Erragadda, Hyderabad - 500018

Tel.: +91 6302971295
Email id: support@milkcart.co.in

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